Your conditions of sale

Validity of the information published on the Web

Although Megaservicios Siglo XXI, SL has treated this aspect with extreme thoroughness, the photographs, texts, graphics, information and characteristics that illustrate the products are given as a guide and do not fall within the contractual field. If errors or omissions are introduced or in case of modification of the characteristics of the products by the suppliers, the responsibility of Megaservicios cannot be committed.

The products sold by Megaservicios Siglo XXI, SL must be installed on vehicles or systems recommended by the manufacturer, or by a competent person and under their responsibility. Megaservicios could never be considered responsible for the consequences of poor assembly or the use of an inappropriate product on the vehicle.

Prices

The prices of our products are expressed in Euros. VAT is included in these prices, but not shipping costs.

Whatever your country of origin, all orders are paid in Euros. Megaservicios reserves the right to modify its prices at any time, but products will be invoiced based on the rates in force at the time of the order.

Purchasing process

Online, through our website: https://superwinch-iberia.com/en/ (24 hours/day, 365 days/year)

To make any purchase on the website, it is necessary that THE USER is of legal age and has the capacity to contract.

In addition, you will need to register through a data collection form in which THE PROVIDER is provided with all the information necessary for the purchase; data that in any case will be true, accurate and complete about your identity and that THE USER must expressly consent to by accepting our Privacy Policy.

To correct possible errors in your data, you can access your user file using the name and password provided/chosen and proceed with the correction.

The steps to follow to make the purchase are:

1. Select the products or services.

2. Click on the "add to cart" button.

3. Confirm the order.

4. Register if you are not already registered. (You will receive confirmation to the indicated email)

5. Indicate the shipping method.

6. Indicate payment method.

7. Click "accept" if all the information is correct and follow the instructions depending on the payment method.

It is recommended that THE USER print and/or save a copy on a durable medium of the proof of receipt that they will receive by the email indicated in the registration process immediately after confirming their purchase.

Payment Methods

We offer you the following payment methods:

[a) VISA or MASTERCARD credit card
We guarantee that each of the transactions made on https://superwinch-iberia.com/en/ is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. https://superwinch-iberia.com/en/ uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network. Likewise, the data about your credit card is not registered in any database but goes directly to the Bank's POS (Point of Sale Terminal). The Virtual POS implements SSL (currently with TLS 1.1 and TLS 1.2) in all communications that prevent the interception of information by third parties. Therefore, confidentiality is assured in all communications established during the transaction.
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card. , thus offering more guarantees about the security of the transaction.
Important: Credit card fraud is a crime, and promyges4x4.com will take legal action against anyone who makes a fraudulent transaction in our online store.

b) By bank transfer, in favor of MEGASERVICIOS SIGLO XXI, SL The transfer must be made within a maximum period of 5 business days from when you placed the order. If you have not received confirmation of the transfer after this period, the payment will be cancelled. order.

The order will not be confirmed until you send the scanned transfer receipt to our email promyges.com and/or it is verified that our bank has made the deposit.

c) PayPal is an American company belonging to the Internet electronic commerce sector that allows the transfer of money between users who have email, an alternative to the traditional paper method such as checks or money orders.

Shipping and transportation

All shipments of products purchased in the online store www.https://superwinch-iberia.com/en/ have shipping charges at the buyer's expense, in relation to the weight of the products. Shipments are made to mainland Spain and mainland Portugal. Purchases destined for the Balearic Islands, the Canary Islands, Ceuta and Melilla or the Azores Islands must be made offline, by contacting our commercial department at phone: +34 91 691 89 60. More information in the DELIVERY section.

Satisfaction or return

If, on the other hand, what you want is a change, you must inform us by phone at +34 91 691 89 60, or by email: info@ https://superwinch-iberia.com/en/. After this, you must send the item at the shipping costs, in its original packaging, intact, accompanied by all accessories, instructions for use and documentation to the following address: MEGASERVICIO SIGLO XXI, SL – C/ Coto de Doñana, 7 – 28320 Pinto (Madrid).

In the event that the products (purchased for online sale) require to be returned, said return must be made within 14 calendar days of delivery. Any claim made outside this period cannot be accepted. Returns will only be accepted for products in their original condition, that is, in their packaging, with their accessories and instruction manuals.

Any spoiled, used, damaged, manipulated product and/or whose original packaging was damaged, and/or with obvious signs of assembly, will not be refunded in whole or in part according to the conditions indicated below. If the item has been sent incomplete or damaged, Megaservicios will apply an exemption of a maximum of 20% of the value, depending on the diagnosis made by the After-Sales Service (SPV) . Megaservicios will justify this exoneration to the client by sending a document prepared by the SPV.

REFUND: Once we have received the product in our warehouses and it has been reviewed by our After-Sales Service (SPV), MEGASERVICIOS SIGLO XXI, SL undertakes to refund the purchase amount within a period of less than 14 days from the date the notification is received. of withdrawal. The refund will be made by bank deposit or by the same payment system (credit card, Paypal, etc.).


RETURN OF A PRODUCT REQUESTED ON ORDER (UNAVAILABLE)
- Those references that are not available (on request) are NOT subject to CHANGES or RETURN OF THEIR AMOUNT.
- If the CHANGE has to be accepted, and the balance is in favor of the customer, a voucher (code) will be delivered to redeem for future purchases. Under no circumstances will the amount, either total or partial, be refunded for those products expressly ordered for the customer and listed as "Check Availability" .

Availability

We inform you that the availability of the products offered is subject to the volume of stock available in the facilities of Megaservicios and its suppliers.

In case of proven non-availability of the ordered product, or in case of non-acceptance by the customer of the delivery date, Megaservicios Siglo XXI, SL will propose a replacement product to its customer, who will have the right to accept or reject it. If the customer rejects the replacement product, they cannot hold Megaservicios Siglo XXI, SL responsible for the unavailability of the ordered product in the supplier's or manufacturer's stock.
In case of unavailability of all or part of the order, and/or denial of the delivery date of the replacement products by the customer, the refund will be made by bank deposit or by the same payment system chosen in the fifteen following days from the customer's payment.

Megaservicios Siglo XXI, SL: could not be considered responsible for non-compliance with the contract concluded in the event of stock out or unavailability of the product, force majeure, disturbance or total or partial strike of postal services, means of transport and/or communications, flood , fire. For all indirect damages due to these, loss of productivity, loss of profit, damages or expenses, which could occur due to the purchase of the products, Megaservicios Siglo XXI, SL will not incur any liability.

Guarantees and After-Sales Service (SPV)

For all products purchased from Megaservicios Siglo XXI, SL the customer will benefit from the legal guarantee against hidden defects. To find out the procedures that must be followed in the event of problems or breakdowns in a product, you can contact the Customer Service at the following number: +34 91 691 89 60.
In order to benefit from the guarantee, you must keep the purchase invoice for the product.

The guarantees do not cover:
- replacement of consumables,
- abnormal use or use outside of the recommended uses of the products,
- defects and their consequences linked to use not in accordance with the use for which the product is intended (competition...),
- defects and their consequences linked to any external cause.

Litigation and liabilities

Megaservicios is not responsible for the non-execution of these conditions in the event of force majeure, such as that defined by the Spanish courts and in the event of the client's absence or an unforeseeable event by a person unrelated to the contract.

Acceptance

These general conditions of sale regulate the contractual relations between Megaservicios Siglo XXI and its client, accepted by both parties without reservation. These general conditions of sale will prevail over all the conditions that appear in any other document, except prior, deliberate and written derogation by Megaservicios Siglo XXI, SL